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Tenants/Acme MSP (Home)/Tickets/#282297

#282297 · Password reset request

Service Desk · High · Scheduled · Age 22h · SLA Responded

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyAcme MSP (Home)
SiteHead Office
ContactEmma Brown
Phone+61 472 124 835
Emailemma.brown@acmemsp.example
OwnerDylan Brooks
BoardService Desk
StatusScheduled
TypePassword reset
SubtypeAccount - Password
ItemActive Directory
PriorityHigh
Impact / UrgencyMedium / Medium
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Emma Brown client · 6/23/2026, 8:37:08 PM
Hi team, password reset request. Could you please help? Thanks.
System system · 6/23/2026, 8:40:08 PM
Ticket #282297 opened on Service Desk and assigned to Dylan Brooks.
Dylan Brooks tech · 6/24/2026, 12:37:08 PM
Thanks for reaching out — I'm taking a look now and will update you shortly.
Dylan Brooks system · 6/23/2026, 9:37:08 PM
Internal: escalating to vendor; raised case with Microsoft support.
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Time entries
ConnectWise Manage
Total 59m · 59m billable
Initial investigation
Dylan Brooks · Service
59m
Ticket history
Acme MSP (Home)
IDSummaryStatusHrsUpdated
727254Password reset request
Ethan Roberts
In Progress0.256/24/2026
843436MFA device replacement
Grace Walker
In Progress0.756/20/2026
754600MFA device replacement
Noah Hall
In Progress06/13/2026
577005Offboarding — disable account
Ivy Lee
In Progress0.256/14/2026
519157Suspicious login alert review
Chloe Scott
New1.756/16/2026
296229Outlook disconnecting intermittently
Mia Roberts
New1.756/14/2026
245309Password reset request
Sophia Murphy
Scheduled1.256/16/2026
165443Suspicious login alert review
Ethan Roberts
Scheduled1.256/14/2026
Resources & meetings
2
Dylan Brooks
Remote · Mon 15:30 – 15:00
Isla Nguyen
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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