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Tenants/Acme MSP (Home)/Tickets/#111445

#111445 · Password reset request

Service Desk · Critical · In Progress · Age 158h · SLA Responded

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyAcme MSP (Home)
SiteUnderwood
ContactSophia Turner
Phone+61 422 764 131
Emailsophia.turner@acmemsp.example
OwnerJess Tran
BoardService Desk
StatusIn Progress
TypePassword reset
SubtypeAccount - Password
ItemActive Directory
PriorityCritical
Impact / UrgencyHigh / Low
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Sophia Turner client · 6/17/2026, 2:40:36 AM
Hi team, password reset request. Could you please help? Thanks.
System system · 6/17/2026, 2:43:36 AM
Ticket #111445 opened on Service Desk and assigned to Jess Tran.
Jess Tran tech · 6/18/2026, 8:40:36 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 1h 22m · 1h 22m billable
Initial investigation
Jess Tran · Service
1h 22m
Ticket history
Acme MSP (Home)
IDSummaryStatusHrsUpdated
727254Password reset request
Ethan Roberts
In Progress1.756/12/2026
843436MFA device replacement
Grace Walker
In Progress16/18/2026
754600MFA device replacement
Noah Hall
In Progress1.56/23/2026
577005Offboarding — disable account
Ivy Lee
In Progress1.756/9/2026
519157Suspicious login alert review
Chloe Scott
New16/11/2026
296229Outlook disconnecting intermittently
Mia Roberts
New0.756/13/2026
245309Password reset request
Sophia Murphy
Scheduled1.756/9/2026
165443Suspicious login alert review
Ethan Roberts
Scheduled1.756/20/2026
Resources & meetings
2
Jess Tran
Remote · Mon 9:30 – 16:00
Oscar Taylor
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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