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Tenants/Acme MSP (Home)/Tickets/#843436

#843436 · MFA device replacement

Service Desk · Critical · In Progress · Age 136h · SLA Responded

TicketTasks0Time1Schedule2History8Activities0Attachments0Audit Trail
Details
Agreement | Comprehensive Support
CompanyAcme MSP (Home)
SiteUnderwood
ContactGrace Walker
Phone+61 485 634 762
Emailgrace.walker@acmemsp.example
OwnerSam Patel
BoardService Desk
StatusIn Progress
TypeMFA
SubtypeSecurity - MFA
ItemMicrosoft Authenticator
PriorityCritical
Impact / UrgencyMedium / High
SLASLA Comprehensive Plan
Conversation
ConnectWise Manage
Grace Walker client · 6/17/2026, 10:11:18 PM
Hi team, mfa device replacement. Could you please help? Thanks.
System system · 6/17/2026, 10:14:18 PM
Ticket #843436 opened on Service Desk and assigned to Sam Patel.
Sam Patel tech · 6/19/2026, 6:11:18 AM
Thanks for reaching out — I'm taking a look now and will update you shortly.
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Time entries
ConnectWise Manage
Total 1h 26m · 1h 26m billable
Initial investigation
Sam Patel · Service
1h 26m
Ticket history
Acme MSP (Home)
IDSummaryStatusHrsUpdated
727254Password reset request
Ethan Roberts
In Progress1.756/12/2026
754600MFA device replacement
Noah Hall
In Progress06/20/2026
577005Offboarding — disable account
Ivy Lee
In Progress0.256/14/2026
519157Suspicious login alert review
Chloe Scott
New1.256/19/2026
296229Outlook disconnecting intermittently
Mia Roberts
New0.256/15/2026
245309Password reset request
Sophia Murphy
Scheduled0.756/19/2026
165443Suspicious login alert review
Ethan Roberts
Scheduled1.56/19/2026
674030New starter onboarding
Ivy Wright
In Progress16/14/2026
Resources & meetings
2
Sam Patel
Onsite · Wed 14:30 – 16:00
Liam Murphy
Remote · Unscheduled
Escalation
tier 1/3
Service Desk · current
Systems Engineer
Senior Systems Engineer
AI
Assistant
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